CARE — Billing & Payment

    Last updated: June 2026

    1. Overview

    This Billing & Payment Policy applies to all paid CARE services provided by Thamra Group for Technology and Trading LLC ("Thamra Group," "Thamra," "we," "us," or "our"), a company registered in the State of Qatar. By subscribing to our paid services, you ("Client," "you," or "your") agree to the terms outlined below. All amounts referenced in this policy are in QAR (Qatari Riyal). This policy supplements the CARE Service Terms and the Thamra Group Terms of Service.

    2. Free Trial

    Every plan starts with a 7-day free trial. No credit card is required to begin, and you can fully evaluate CARE before any payment is taken. Because we give every client a free trial to assess the service first, fees become payable only once you decide to continue.

    3. Setup Fee

    A one-time setup fee of 299 QAR is due before onboarding begins on a paid plan. This fee covers knowledge base configuration, workflow setup, dialect tuning, and initial testing.

    4. Monthly Usage Billing

    Following activation, the Client will be invoiced monthly based on the total number of completed conversations handled by CARE during the preceding billing period. The per-conversation rate is defined in the onboarding agreement. The Client may set a monthly conversation limit through the billing dashboard, or choose to leave usage uncapped.

    5. Invoice & Payment Terms

    Invoices are issued at the start of each calendar month for the previous month's usage. Payment is due upon receipt. If payment is not received within 7 days of the invoice date, Thamra reserves the right to suspend CARE services without prior notice. Services will be reactivated upon full payment of the outstanding balance.

    6. Cancellation

    Either party may terminate the service with 7 days written notice. Upon cancellation, a final invoice will be issued covering all conversations completed up to the date of CARE deactivation. No early termination penalties apply.

    7. Dispute Escalation

    If you believe a billing error has occurred, you may escalate the dispute by following these steps:

    1. Internal review: Contact our support team at support@thamragroup.com with the subject line "Billing Dispute" and include your invoice reference, the reason for your disagreement, and any supporting documentation.
    2. Senior review: A senior member of our billing team will review your case and provide a final decision within 10 business days.
    3. External resolution: If you remain unsatisfied after the internal review, you may pursue resolution through the competent courts in Doha, Qatar, in accordance with the governing law provisions of our Terms of Service.

    8. Governing Law

    This Policy is governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising from or related to this policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service.

    9. Contact Us

    If you have any questions about this Policy, please contact us at: