CARE — Pricing & Payment

    Last updated: September 2026

    1. Overview

    This Pricing & Payment Policy applies to all paid CARE services provided by Thamra Group for Technology and Trading LLC ("Thamra Group," "Thamra," "we," "us," or "our"), a company registered in the State of Qatar. By ordering CARE, you ("Client," "you," or "your") agree to the terms outlined below. All amounts referenced in this policy are in QAR (Qatari Riyal). This policy supplements the CARE Service Terms and the Thamra Group Terms of Service.

    Download the full terms

    Pricing, refund and the service terms that attach to the one-time fee, in one PDF you can keep with your quote. English text; the Arabic on this site prevails.

    CARE — Pricing, Refund & Terms (PDF)

    2. Quote & Order

    CARE is not sold at a published price. The fee is quoted for your clinic, because it depends on how many branches and WhatsApp numbers you run and which optional add-ons you want. Request a quote on WhatsApp or by email; a written quote is valid for 30 days from issue. The agreed fee, the clinic and WhatsApp numbers covered, and any add-ons are recorded in a written order confirmation before any work begins.

    You can create an account and configure your assistant before paying anything. Your agent does not respond to real patients until we activate it.

    3. One-Time Fee

    CARE is licensed for a single one-time fee, agreed in writing before activation. There is no subscription, no renewal charge, no per-message fee, no per-user or per-seat fee, and no separate setup fee. Hosting, product updates and support are included in the one-time fee. All amounts are in QAR (Qatari Riyal).

    4. Usage & Fair Use

    Conversations are not metered. There is no monthly allowance, no overage charge, and no cap that pauses your agent. CARE answers every patient who messages your clinic.

    This is offered on the basis of normal use by the clinic and WhatsApp numbers named in your order confirmation. If sustained volume goes materially beyond what a clinic of that size would generate — for example if the licence is extended to additional branches, resold, or used to route traffic for another business — we will contact you to agree a fair remedy, which may be an additional licence for the extra scope. This provision exists to prevent abuse of the licence, not to cap a busy clinic.

    5. Payment & Activation

    The fee is payable in full by bank transfer before onboarding is completed. We send you the account details directly once you have confirmed your order. We never publish bank details on a public page — if you see CARE bank details on a website, they are not ours. Thamra Group does not collect or store card details and does not process card payments online.

    Activation is manual. A member of the team switches your agent on after the transfer has been received and confirmed, normally the same working day. Until activation you can configure and test freely, but your agent does not reply to your patients.

    The date your agent begins handling live patient conversations is your go-live date, and we confirm it to you in writing. That date starts the refund window.

    6. Taxes

    All fees are stated exclusive of any tax, levy or duty that may apply. If any value added tax or similar tax becomes applicable to the services, it will be added to the quoted amount at the prevailing rate and shown separately on your invoice. You are responsible for any withholding tax required in your own jurisdiction.

    6a. Refunds

    If CARE is not right for your clinic, you may request a refund of 85% of the fee within 30 days of go-live. The retained 15% is a non-refundable setup and onboarding charge. Because there is no subscription, there is nothing to cancel and no recurring charge to stop. Full details, including how to request one and how long it takes, are in the CARE Refund Policy.

    6b. Add-Ons

    Optional add-ons — custom workflows, white-label branding, advanced CRM integration — are quoted separately and are also one-time fees. They are not recurring charges.

    7. Dispute Escalation

    If you believe a billing error has occurred, you may escalate the dispute by following these steps:

    1. Internal review: Contact our support team at support@thamragroup.com with the subject line "Billing Dispute" and include your invoice reference, the reason for your disagreement, and any supporting documentation.
    2. Senior review: A senior member of our billing team will review your case and provide a final decision within 10 business days.
    3. External resolution: If you remain unsatisfied after the internal review, you may pursue resolution through the competent courts in Doha, Qatar, in accordance with the governing law provisions of our Terms of Service.

    8. Governing Law

    This Policy is governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising from or related to this policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service.

    9. Contact Us

    If you have any questions about this Policy, please contact us at: