Question 1

What Arabic dialects does CARE support?

Accepted Answer

CARE supports Gulf (Khaleeji), Egyptian, Levantine, and Modern Standard Arabic. It detects which dialect the customer is using and responds naturally in the same one.

Question 2

What happens when CARE can't answer a question?

Accepted Answer

CARE acknowledges the customer, collects the details, and escalates to your team via WhatsApp with full context. It learns from every escalation so the same question gets handled automatically next time.

Question 3

How does setup work?

Accepted Answer

You connect your WhatsApp Business account, upload your FAQs or product info, and go live. No coding required. Our team walks you through the whole process.

Question 4

Is my customer data secure?

Accepted Answer

All data is encrypted end-to-end. We offer GCC data residency so your data stays in the region. We never sell or share customer data.

Question 5

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your paid subscription at any time with 30 days' notice — no lock-in contracts. Trial users can cancel before auto-conversion at no cost. We also offer a 15-day refund policy for eligible charges.

Question 6

How is CARE different from a general chatbot?

Accepted Answer

CARE doesn't just reply — it takes action. It books appointments, confirms orders, answers billing questions, and escalates with full context when needed. Built for Arabic customer service, CARE resolves around 90% of conversations without any human involvement.

Question 7

How does pricing work?

Accepted Answer

Start with a free 14-day trial (up to 150 conversations). After the trial, you pay a one-time setup fee of 299 QAR to get started, then you only pay when customers talk to you — starting at 4.50 QAR per conversation and dropping to as low as 1.20 QAR as your volume grows. You're invoiced monthly based on actual usage.

Question 8

What is your refund policy?

Accepted Answer

We offer a 15-day refund window from the date of charge, with a maximum of 2,500 QAR per refund. Refunds under 500 QAR are automatically approved. Larger amounts go through a brief manual review. Processing takes 5 to 10 business days.

Frequently Asked Questions

Learn More