Question 1

What does CARE do that my receptionist or front desk doesn't?

Accepted Answer

CARE handles the WhatsApp work: booking, rescheduling, pricing questions, FAQs, and reminders in 5 Arabic dialects plus English, 24/7. Your human team stays in charge — they supervise every conversation through the Staff Console, can step in any time, and override any reply in one tap. CARE expands your team's capacity; it doesn't replace anyone.

Question 2

Does CARE replace my booking system?

Accepted Answer

No. CARE sits in front of your clinic's booking system on WhatsApp — it doesn't replace it. CARE only reads the documents you give it (price list, services, hours, doctor profiles, booking rules), and you configure exactly what it can access.

Question 3

What data does CARE see, and what happens to it?

Accepted Answer

CARE reads only the documents you upload and the messages your patients send on WhatsApp — nothing else. You configure exactly what it can access, every conversation can be exported with one click, and we never share or sell your data. You can export and permanently delete everything at any time.

Question 4

What Arabic dialects and languages does CARE handle?

Accepted Answer

CARE supports Gulf (Khaleeji), Egyptian, Levantine, and Modern Standard Arabic, plus English. It auto-detects each customer's dialect from the first message — including voice notes — and matches it for the entire conversation. Bilingual customers can switch languages mid-thread and CARE follows.

Question 5

How does CARE learn my business — do I need to train it?

Accepted Answer

No engineering. Drop your price list, FAQs, staff bios, booking rules, and hours into a folder. CARE ingests them and learns. You answer about 20 minutes of onboarding questions. That's the entire setup work on your side — the founder personally walks every business through the first 30 days.

Question 6

Can my staff override or take over a conversation any time?

Accepted Answer

Yes. Every CARE conversation is visible to your team in the Staff Console in real time. They can step in mid-conversation, edit a reply before it sends (Suggest mode), or take full control. CARE watches every override and learns from it — so it sounds more like your business over time.

Question 7

How does pricing work?

Accepted Answer

Start with a free 7-day trial covering 150 conversations — no credit card. After the trial, there's a one-time 799 QAR setup fee, then per-conversation pricing starting at 4.50 QAR and dropping as low as 1.20 QAR at higher volume. Most businesses recover the monthly cost from one prevented no-show or one captured after-hours booking.

Question 8

What happens to my data if I cancel?

Accepted Answer

You own your conversation data. Cancel anytime — export every conversation as CSV before you go, and we permanently delete your knowledge base, conversation history, and customer phone numbers within 30 days of cancellation. No lock-in, no exit fees, no hostage data.

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