CARE — Pricing & Payment

    Last updated: October 2026

    1. Overview

    This Pricing & Payment Policy applies to all paid CARE services provided by Thamra Group for Technology and Trading LLC ("Thamra Group," "Thamra," "we," "us," or "our"), a company registered in the State of Qatar. By ordering CARE, you ("Client," "you," or "your") agree to the terms outlined below. All amounts referenced in this policy are in QAR (Qatari Riyal). This policy supplements the CARE Service Terms and the Thamra Group Terms of Service.

    Download the full terms

    Pricing, refund and the service terms that attach to the licence fee, in one PDF you can keep with your quote. English text; the Arabic on this site prevails.

    CARE — Pricing, Refund & Terms (PDF)

    2. Quote & Order

    CARE is not sold at a published price. The fee is quoted for your business, because it depends on how many branches and WhatsApp numbers you run and which optional add-ons you want. Request a quote on WhatsApp or by email; a written quote is valid for 30 days from issue. The agreed fee, the business and WhatsApp numbers covered, and any add-ons are recorded in a written order confirmation before any work begins.

    You can create an account and configure your assistant before paying anything. Your agent does not respond to real customers until we activate it.

    3. The Fee and the Licence Term

    CARE is licensed for a single payment covering a 12-month term, agreed in writing before activation. There is no monthly bill, no per-message fee, no per-user or per-seat fee, no conversation metering and no separate setup fee. Hosting, product updates and support are included for the whole term. All amounts are in QAR (Qatari Riyal).

    The first term runs for 12 months from go-live. Each renewal term runs for 12 months from the day the previous term ends.

    3a. Renewal

    Renewal is not automatic and nothing is auto-charged. We contact you before your term ends with a renewal quote, and renewing is your decision each time.

    The renewal fee is quoted at each renewal rather than fixed in advance, because it reflects the number of branches and WhatsApp numbers in place at that point and any add-ons you want for the coming year. We do not promise a renewal amount when you buy your first term, and we will not present one as guaranteed.

    If you renew, the licence continues without interruption. If you do not, the licence expires and CARE stops answering customers until it is renewed. Your data stays exportable for 30 days after expiry.

    4. Usage & Fair Use

    Conversations are not metered. There is no monthly allowance, no overage charge, and no cap that pauses your agent. CARE answers every customer who messages your business.

    This is offered on the basis of normal use by the business and WhatsApp numbers named in your order confirmation. If sustained volume goes materially beyond what a business of that size would generate — for example if the licence is extended to additional branches, resold, or used to route traffic for another business — we will contact you to agree a fair remedy, which may be an additional licence for the extra scope. This provision exists to prevent abuse of the licence, not to cap a busy business.

    5. Payment & Activation

    The fee is payable in full by bank transfer before onboarding is completed. We send you the account details directly once you have confirmed your order. We never publish bank details on a public page — if you see CARE bank details on a website, they are not ours. Thamra Group does not collect or store card details and does not process card payments online.

    Activation is manual. A member of the team switches your agent on after the transfer has been received and confirmed, normally within a few working days. Until activation you can configure your assistant freely, but your agent does not reply to your customers.

    The date your agent begins handling live customer conversations is your go-live date, and we confirm it to you in writing. That date starts the refund window.

    6. Taxes

    All fees are stated exclusive of any tax, levy or duty that may apply. If any value added tax or similar tax becomes applicable to the services, it will be added to the quoted amount at the prevailing rate and shown separately on your invoice. You are responsible for any withholding tax required in your own jurisdiction.

    6a. Refunds

    If CARE is not right for your business, you may request a refund of 85% of the fee within 30 days of go-live — and within 30 days of each renewal date thereafter. On a first term the retained 15% is a non-refundable setup and onboarding charge; on a renewal it covers account administration and the part of the term already served. Full details, including how to request one and how long it takes, are in the CARE Refund Policy.

    6b. Add-Ons

    Optional add-ons — custom workflows and white-label branding — are quoted separately and, like the licence fee, are paid once per term, never monthly.

    7. Dispute Escalation

    If you believe a billing error has occurred, you may escalate the dispute by following these steps:

    1. Internal review: Contact our support team at support@thamragroup.com with the subject line "Billing Dispute" and include your invoice reference, the reason for your disagreement, and any supporting documentation.
    2. Senior review: A senior member of our billing team will review your case and provide a final decision within 10 business days.
    3. External resolution: If you remain unsatisfied after the internal review, you may pursue resolution through the competent courts in Doha, Qatar, in accordance with the governing law provisions of our Terms of Service.

    8. Governing Law

    This Policy is governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising from or related to this policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service.

    9. Contact Us

    If you have any questions about this Policy, please contact us at: