CARE Service Terms

    Last updated: August 2026

    These CARE Service Terms ("Service Terms") supplement the Thamra Group Terms of Service and govern your use of CARE (Customer AI Response Engine). By using CARE, you agree to both these Service Terms and the general Terms of Service. In the event of a conflict, these Service Terms prevail with respect to CARE services.

    1. Service Overview

    CARE (Customer AI Response Engine) is an AI-powered customer support agent provided by Thamra Group for Technology and Trading LLC. CARE handles customer conversations in Arabic (multiple dialects) and English across WhatsApp Business and website chat widgets. CARE can answer questions, take actions (bookings, orders, billing inquiries), and escalate to human agents with full context when needed.

    2. Free Trial

    Every business starts with a free trial: 7 days from activation, or up to 150 conversations, whichever comes first. No credit card is required to begin, so you can fully evaluate CARE before any payment is taken. When the trial ends, your first monthly invoice (999 QAR) is issued; paying it starts your subscription and saves your card for automatic monthly billing.

    3. Subscription & Pricing

    CARE is billed as a simple monthly subscription: one flat fee of 999 QAR per month, which includes 1,000 conversations per month. There are no per-message charges and no per-user fees, and there is no setup fee. The monthly fee is prepaid — charged in advance at the start of each calendar month.

    4. Included Conversations & Overage

    One conversation is one customer interaction (one customer, one session). Every conversation CARE starts in the month counts toward your 1,000 included conversations, regardless of outcome, and the allowance resets at the start of each calendar month. After 1,000, you choose: with overage on, CARE keeps answering and each extra conversation is billed at 2 QAR; with overage off (the default), CARE pauses new automated conversations until the next cycle and notifies your team. You can switch overage on or off from the billing dashboard at any time.

    5. Invoice & Payment Terms

    The 999 QAR monthly fee is charged in advance at the start of each billing cycle, and any overage from the previous month is added to that same invoice. Payment is auto-charged to your card on file via Sadad, or issued as a monthly invoice with a secure Sadad payment link. If an invoice goes unpaid, you have a 5-day grace period before CARE pauses; service resumes automatically once payment is received.

    6. Cancellation

    There is no minimum commitment — you may cancel at any time from the billing dashboard or by contacting the Thamra team. Your subscription runs until the end of the current paid month and then stops; prepaid months are not refunded, and your data remains exportable at any time. For full billing details, see the CARE Billing & Payment Policy.

    7. Subscription and Add-Ons

    Optional add-on services may be subscribed to at additional monthly fees:

    • Custom Workflow: Contact Sales for pricing
    • White-Label Branding: Contact Sales for pricing
    • Advanced CRM Connection: Contact Sales for pricing

    Add-on subscriptions are billed monthly alongside your CARE subscription. Thamra Group reserves the right to modify pricing with 30 days' written notice to affected subscribers.

    8. General Terms

    All other terms — including acceptable use, intellectual property, warranties, liability, indemnification, governing law, and dispute resolution — are governed by the Thamra Group Terms of Service.

    9. Contact

    For questions about these CARE Service Terms, contact us at: