What CARE stores, where, and for how long.

What CARE stores: WhatsApp conversations, the documents you upload (service menu, prices, staff bios, booking rules, hours), and operational metadata. Never card numbers, never customer payment data.
Where data is stored: All conversation and knowledge-base data hosted on infrastructure inside the GCC. Data never leaves the region for processing or backup.
Retention: Active during your account's life. On cancellation: 30-day export window, then permanent deletion within 30 days.
Access: Only your Staff Console members plus the on-call Thamra Group engineer. All access logged.

02 — Regulatory posture

PDPPL, in-region hosting, and what we never touch.

PDPPL compliance: Conversation data, consent, retention, and deletion flows are designed to satisfy Qatar PDPPL. Downloadable one-pager available for your compliance contact.
Booking-system independence: CARE never logs into Fresha, Booksy, or any calendar system. It reads only the documents you share. Bookings are confirmed via your existing payment + calendar flow — CARE drives the customer through it.
No payment processing: CARE never holds card data, never processes a refund, and never moves money. Deposits and payments flow through links you provide (Fresha checkout, Stripe, etc.).
Client-facing disclosure: CARE introduces itself as your salon's WhatsApp assistant on the first message. Clients always know they're talking to an AI assistant supervised by your team.

03 — Operational controls

Front-desk override: Every conversation is visible in real time in the Staff Console. Your team can step in, edit a reply before it sends, or take full control instantly.
Audit logs: Every CARE reply, override, escalation, and outbound campaign is logged with timestamp and operator ID. Downloadable as CSV.
Conversation export: One-click export of any conversation as CSV — useful for client requests under PDPPL, training, or quality reviews.
Data deletion on demand: Delete any client's conversation history and phone number on demand from the Staff Console. Propagates to backups within 7 days.